“standardizing” is simply setting down what we believe is our best shot at
what should work. Once reality sets in, there are nearly always things nobody
thought of – opportunities to learn. Capturing those moments is impossible if
there is no consistent baseline in the first place.
And, just for the sake of argument, let’s say that the process, as designed,
works pretty well. The question must then be asked: “Are we able to provide our
customers exactly what they need, exactly when they needed it, on demand,
one-by-one, perfect quality, in a perfectly safe environment?” If the answer to
that question even includes a hesitation, then it there is work to be done.
Respect your people. Simplify the things that should be simple. Let them
focus their creativity on something that matters, not on how to get through the
way without screwing up.
When we speak of standardizing a process people feel this is removing the creativity from the process. In reality creativity is exploration of the boundaries of the standard process and ensuring that the variables, which are human centered are controlled.
What are your thoughts? Should we keep simple things simple and allow team members to do their jobs?
-Michael Cardus is the founder of Create-Learning