“…complaints are sort of like subway tokens. That is, they get the person through the gate but that does not determine which train he or she will take, nor does it determine which stop he or she will use to get off. Where the person wants to go is not predetermined by where they start out.”
Often resistance to change is just the lack of clarity.
Taking the time to be clear on what the goal or end of the process will look like and defining with clarity what is expected can be enough to move people and yourself into action.
Often when we encounter a problem we think we need to discover the “why”. We need to dig and chase and determine just “why we have this problem?”
BUT chasing the why does not create a solution
Here are 6 steps to turn a problem into a solutions without using ‘why’
This week I have been thinking about the small things. The daily interactions and conversations, the passing glances and phrases, the conversations and reactions in meetings.
Most meetings begin with the problem in mind. Then we discuss the problem, what caused the problem, if the problem we identified is really the problem, and then comes the need to blame someone for the problem.