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Communication
 
  • Identify participants' preferred style of communication and how it differs from that of other team members

 

  • Develop the skill of communicating to the various personalities on your team

 

  • Explore the role of active listening and its effectiveness in the communication process

 

  • Examine the impact of non-verbal communication

 

"The colossal misunderstanding of our time is the assumption that insight will work with people who are unmotivated to change. Communication does not depend on syntax, or eloquence, or rhetoric, or articulation but on the emotional context in which the message is being heard. People can only hear you when they are moving toward you, and they are not likely to when your words are pursuing them. Even the choicest words lose their power when they are used to overpower. Attitudes are the real figures of speech."

-Edwin H. Friedman

 

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