www.create-learning.com4 programs - Each 4 hours – team training on Organizational Problem Solving models - 8D, 5 Why’s & Fishbone (Ishikawa) Diagrams
Situation SummarySample group has asked Create-Learning-Team Building to develop a 4 half day (16 hours) team building program for the team members with the goals of (A) Educating and showing applicable usages within the Sample group workplace of - 8D Problem Solving, the 5 why’s & Fishbone (Ishikawa) diagrams. (B) Build a stronger and more effective team to problem solve and function as a highly effective team, continuous improvement (Kaizen) (C) By educating and investing in the team Sample group is investing in it’s future creating internal leadership.
Create-Learning-Team Building believes we can facilitate a customized program for Sample group that will facilitate with the existing team members a common understood language incorporating – 8D, 5 why’s & Fishbone diagrams. Additionally Create-Learning-Team Building will facilitate to challenge the team to solve complex problems and set goals for continuous improvements within Sample group. With an emphasis on having fun and the necessity of open dialog to solve complex problems.
ApproachWith this Sample group team a “non-standard” approach is needed. The program will be over 75% hands on and experiential (involved in problem solving and group discussion) 25% will be lecture based. The team members will be challenged to take accountability for their role in problem solving and team learning of the content mentioned earlier, and to create action steps that will be implemented within Sample group on weekly assignments.
Create-Learning-Team Building believes great teams are built when people do really fun activities together – activities that have:
• Specific challenges to overcome
• Significant interaction between team members
• Surprises and new obstacles
• Motivating, empathetic, and relevant facilitation of the group
• A relationship to work and life activities, allowing functional tie-backs
Team Building Format
Each Team Building initiative follows a similar pattern. Teams are briefed on a set of guidelines for the initiative with immediately measurable results. Initiatives are usually a large scale team puzzle or challenge. Teams are then given limited resources and set amount of time to plan the action steps for the initiative. Finally, the facilitator adds unanticipated obstacles – and they are still challenged to be successful – mirroring a work environment. During the Team Building initiatives team members often exhibit the same behaviors as when they are in work teams. It is in these moments when the team members become their true selves that the opportunity for success or failure becomes evident – and provides relevant material for reflection and learning. Through the Create-Learning-Team Building processing techniques and the open communication created in the Team Building programs teams create shared memories and beneficial habits that lead to long term positive results within their work place and lives.
FacilitationCreate-Learning-Team Building facilitators will lead processing and reflection sessions after each activity. This session may include the use of Metaphor cards, group drawing, Socratic question and answers, small group presentations of learning, personal reflection, as well as creating concrete plans of how the skills gained will be used in the work environment personally and professionally.
Create-Learning-Team Building has shown results using a variety of processing activities to actively engage each participant. Create-Learning-Team Building uses processing techniques and activities to give each individual participant the greatest learning possible for the time. Individuals and teams will learn about the different personalities and skills of their peers. This is learned through the hands on nature of the activities and the highly interactive processing session after each activity. Create-Learning-Team Building enables the group to take credit and responsibility for their own learning, and gives them tools that can be used immediately in the work environment and home lives.
Special Notes 8D - 8D is short for Eight Disciplines which originated from the Ford TOPS (Team Oriented Problem Solving) program. (First published approximately 1987)
D#1 - Establish the Team
D#2 - Describe the problem.
D#3 - Develop an Interim Containment Action
D#4 - Define / Verify Root Cause
D#5 - Choose / Verify Permanent Corrective Action
D#6 - Implement / Validate Permanent Corrective Action
D#7 - Prevent Recurrence
D#8 - Recognize the Team
5 Why’s
The 5 why's typically refers to the practice of asking, five times, why the failure has occurred in order to get to the root cause/causes of the problem. There can be more than one cause to a problem as well. In an organizational context, generally root cause analysis is carried out by a team of persons related to the problem. No special technique is required
Fishbone Diagram
A tool used to solve quality problems by brainstorming causes and logically organizing them by branches. Also called the Cause & Effect diagram and Ishikawa diagram. (see attached PDF file)
Kaizen
Japanese term that means continuous improvement, taken from words 'Kai' means continuous and 'Zen' means improvement.
Some translate 'Kai' to mean change and 'Zen' to mean good, or for the better.
The same Japanese words Kaizen that pronounce as 'Gai San' in Chinese mean:
Gai= the action to correct.
San= This word is more related to the Taoism or Buddhism Philosophy in which give the definition as the action that 'benefit' the society but not to one particular individual. The quality of benefit that involve here should be sustain forever, in other words the 'san' is and act that truly benefit the others.
Program Day 1 (8:00 am – 12:00 pm: all times are approximate and subject to change)
(?) Participants will arrive at the meeting site ~7:30 – 8:00 am the Program will begin at 8:00 am.
Goals: Problem Solving & Open Communication
8:00-8:10
Opening: Establish Team Program Atmosphere
• Introduction of Mike Cardus
• Agenda of the Program
• Expectations of team for the program
• What the team expects from Mike Cardus for the success of the program
8:10-8:30
Icebreakers and De-inhibitizersOverview: Participants are led through a series of initiatives that will open them the team building experience.
Outcomes: Participants will have fun and begin to open up to others. The initiatives are all low risk, low physical and minimal touch. By creating an atmosphere of a slow introduction to the more challenging initiatives to come, the participants are part of the experience and take greater personal responsibility in the success of the program. These initiatives will also allow for the group to get to know Mike, and allow Mike to gain a greater idea of how to progress with the Team programs.
8:30-9:15
Full-Value-ContractOverview: A full value contract is a partnership agreement between facilitator and clients that establishes behavioral expectations and norms for the duration of adventure training. An additional use of a Full Value Contract is a set of operating norms developed by a company, division or team that establishes behavioral guidelines in the workplace.
Outcomes: The Sample group team will create and develop their own Full-Value-Contract that is applicable to the team training, setting a tone for the conflict, communication, problem solving, cycle time reduction and concept learning within the program. This empowers the team to decide on behaviors and norms within their community. Additionally this will aid in the team establishing roles for implementation of the concepts into the Sample group environment.
Example Tenets;
Be Present
Pay Attention
Speak Your Truth
Be Open to Outcomes
Create a Safe Environment9:15-9:30
Tying the Knot
Overview: For the group to tie an overhand knot in the middle section of rope without anyone releasing their ropes. Palms stay flat on the ropes.
Outcomes: This deceptively easy challenge is a good indicator of the teams ability to problem solve and share leadership amongst each other. The conflicts arise when the “Shouters” start to panic and the “quiet ones” cannot voice their ideas because the “Shouters” are not listening. Listening and testing team members’ ideas as well as a reflection on how our team’s behavior is affecting our speed at accomplishing tasks.
Following tying the knot the facilitator has a greater idea of the teams’ current level for conflict.
9:30-11:00
Team Dimension Profile Overview click to see a sample...Participant will have already taken the Team Dimensions profile on-line prior to the Program.
Overview: The Team Dimensions Profile will help the participants understand the way they prefer to work. This is accomplished by the participants gaining insight to work from their strengths by identifying their most natural team role, while giving them appreciation for the contribution of others. The profile identifies the following five team roles; Creators, Advancers, Refiners, Executors, Flexors. After the team defines their roles examination of a profile map for assigning roles, completing tasks and handing off tasks to other team members through the “Z Process” is discovered. In this relay process tasks are passed from Creators to advancers, from advancers to refiners, and from refiners to executors – flexors fill in the gaps to keep the process moving forward.
Outcomes: The Sample group team will have a common language and understanding of a process to innovate, problem-solve, reduce cycle time (Process Improvement), understanding and capitalizing on individual approaches to group processes to develop high performance results. The Team Dimensions Profile works by;
• Matching individual strength with team roles
• Building team unity
• Fostering innovation
• Shortening Project Cycle Time
• Reducing Conflict
11:00-11:30
HoopdomOverview: The group is split into 2 teams that will compete for victory (Split by Team Dimensions Profile). Each team is given 6 hula hoops and ~30 feet of rope. The teams are challenged to recreate a structure using the hoops and weave their rope through openings in the hoop structure while not physically touching the structure. Following the competition an all team activity takes place where the group is challenged to build a tower of the hoops that is self-sustaining.
Outcomes: FUN! Implementation of the Team Dimensions Profiles and an introduction to problem solving. The team will be able to practice using the “Z” process, and gain an understanding of the need for a structured approach to team-problem solving.
11:30-12:00
Review & Now What?Overview: The team will recap on what was gained and not gained from the program; the team will discuss what areas they wish to focus on.
Additionally the team will make an assignment for the implementation of the Team Dimensions Profile “Z” system into the Sample group team.
Program Day 2 (8:00 am – 12:00 pm: all times are approximate and subject to change)
(?) Participants will arrive at the meeting site ~7:30 – 8:00 am the Program will begin at 8:00 am. Goals: Cover 8D’s – when to use them, how to use them, and why to use them.
Re-cap on the Team Dimensions profile.
8:00-8:15
Team Check in Overview: What have we done since last week? What areas need more attention?
8:15-8:45
8D’sOverview: 8 D is short for Eight Disciplines which originated from the Ford TOPS (Team Oriented Problem Solving) program. (First published approximately 1987)
D#1 - Establish the Team
D#2 - Describe the problem.
D#3 - Develop an Interim Containment Action
D#4 - Define / Verify Root Cause
D#5 - Choose / Verify Permanent Corrective Action
D#6 - Implement / Validate Permanent Corrective Action
D#7 - Prevent Recurrence
D#8 - Recognize the Team
8:45-9:00
Change Up
Overview: This activity explores dealing with change. Each player is given a card and asked to arrange themselves is a variety of numerical and alphabetical orders, each round more challenging than the last.
Outcome: FUN!! Change Up offers valuable insights into the needs that different team members have for information and detail, how people like to work in either structured or unstructured approach to problem solving (Change). As well as how quickly or slowly people are willing to move ahead with a plan based on how much they know and understand about the solution.
9:00-11:00
Cycle Time Puzzle (Implement 8D Process)
Overview: The team is presented with problem that is facing the engineering, sales and marketing division of the organization. To complete and have the puzzle completed meeting and specifications of the customer in a time that beats the competition (under 60 seconds). The team will implement 8D problem solving into the cycle time puzzle. Charting their progress and developing faster cycle times on the completion and shipment of the end product.
Outcomes: The team will have a firm understanding of the 8D problem solving process. They will also gain hands on knowledge to the “Z” process in the Team Dimensions Profiles. By having the team learn the 8D’s then implement them into an initiative that is challenging the learning will stick and they will be able to see areas where 8D is implemented in the Sample group organization.
11:00-11:45
Small Team PlanningOverview: The team will be split into 2 smaller subgroups – and asked to use a specific example of a current or past customer or internal problem within Sample group. They will then be asked to chart an 8D problem solving solution.
(?It would be great if Sample group could supply us with some 8D solution and implementations of the past for us to use as real world examples?) Outcomes: The team will present their scenarios to each other. The teams will be encouraged to openly discuss and debate the “Best Practice” solution to the problem.
11:45-12:00
Review & Now What?Overview: The team will recap on what was gained and not gained from the program; the team will discuss what areas they wish to focus on.
Additionally the team will make an assignment for the implementation of the 8D problem solving into the following work week.
Program Day 3 (8:00 am – 12:00 pm: all times are approximate and subject to change)
(?) Participants will arrive at the meeting site ~7:30 – 8:00 am the Program will begin at 8:00 am.
Goals: 5 Why’s and Fishbone Diagrams; Recap 8D and Team Dimensions profile.
8:00-8:15
Team Check in Overview: What have we done since last week? What areas need more attention?
8:15-8:45
5 why’s
Overview: The 5 why's typically refers to the practice of asking, five times, why the failure has occurred in order to get to the root cause/causes of the problem. There can be more than one cause to a problem as well. In an organizational context, generally root cause analysis is carried out by a team of persons related to the problem. No special technique is required.
8:45-9:30
Trap TowersOverview: The team is challenged to build a tower of loaded mousetraps, each successive level stacked on the lower levels. (Current Create-Learning Team Building Record 36 Levels, World Record 58 levels).
Outcomes: Exploration of the 5 why’s to establish the root cause of tower failures.
9:30-10:00
Fishbone DiagramsOverview: A tool used to solve quality problems by brainstorming causes and logically organizing them by branches. Also called the Cause & Effect diagram and Ishikawa diagram. (
see attached PDF file)
10:00-11:15
Key PunchOverview: The team is challenged with solving a problem they are physically removed from. They must touch a sequence of numbers and letters in the fastest time possible.
Outcomes: Keypunch is used effectively in exploring quality problems; it is uniquely suited to this content since the participants are physically removed from the “problem” during the activity. The Fishbone diagram will be implemented to root cause defects in the analysis of the sequential touches. The participants will use data gained from the Key Punch to chart their progress and then Fishbone the causes for a slow cycle time and defects per round.
11:15-11:30
Cooperative RicochetOverview: Fun!! The team chooses a game closing score then is challenged to reach this score in the given game time (usually about 10 minutes). Each player chooses a thrower and while standing in a large circle must catch a “ricochet ball” off its first bounce. FUN!!
Outcomes: Having fun and energizing the group.
11:30-12:00
Review & Now What?Overview: The team will recap on what was gained and not gained from the program; the team will discuss what areas they wish to focus on.
Additionally the team will make an assignment for the implementation of the 5 Why’s and Fishbone Diagrams into the following work week.
Program Day 4 (8:00 am – 12:00 pm: all times are approximate and subject to change)
(?) Participants will arrive at the meeting site ~7:30 – 8:00 am the Program will begin at 8:00 am.
Goals: Effective Implementations of learning and Celebration!
8:00-8:15
Team Check in Overview: What have we done since last week?
8:15-8:30
Going NutsOverview: The Group is given a threaded metal rod with 5/8 size nuts screwed onto the rod that equals the amount of participants. The group is challenged to remove the nuts as fast as possible.
Outcomes: This activity raises the frustration level of the participants. A plan is needed for success and everyone’s hand is needed to reach an optimal effective rate. The team will discuss how it will choose to operate when a problem is encountered, and how it will mark progress of the problem. Team members will reflect on their participation in “Going Nuts” and how they deal with the team stressors.
8:30-9:30
Sample Group Learning GameOverview: The group will be split into teams and play a customized Board Game covering the topics discussed in the 3 earlier programs.
Outcomes: The groups will learn from each other and have a fun competition to recall concepts learned. Placing the responsibility of learning on the team and making the learning sticky for long term implementation into the team culture.
9:30-11:30
Trap’ToryOverview: The group is challenged to replicate a workplace environment. Although instead of making high quality products to be delivered to customers they are using mousetraps that must be arranged according to strict customer guidelines. The team will be given tools (spoons, plates, mousetraps) and have time to delegate their responsibilities amongst team members for success.
Outcomes: The team will be expected to implement the learning from the other sessions into Trap ‘Tory. The team will use in the reflection the tools 8D, and 5 Why’s, implementing a “Z” process from the Team Dimensions Profile.
11:30-12:00
Thank You – Where Next?Overview: The team members will discuss in small groups what they gained and how they will use the skills gained in the Sample group Organization. Each team member will be expected to create a plan for individual growth and team growth. These plans will be shared with their supervisor and their supervisor will assist in setting benchmarks for these plans.
Create-Learning-Team Building Guarantee
1)
No Bait and Switch. Mike Cardus designs and delivers all programs.
2)
No Cancellation. This Program will not be cancelled by Create-Learning-Team Building.
3)
Nothing to Lose. If you are not satisfied with this program for any reason whatsoever, let us know. We will return your entire registration fee.
About Create-Learning-Team Building and Mike Cardus, the facilitator
Create-Learning-Team Building provides experiential corporate, college, and classroom training that creates great experiences for lasting memories and improved performance.
Mike Cardus trains, facilitates, and speaks to groups in a variety of corporate and educational settings including Fortune 500 Companies, small businesses, universities and classrooms. Perhaps best know for his high energy and creativity, Mike has trained groups of as few as two people and as many as five hundred. He trains Ropes Course Facilitators and develops related indoor and outdoor training activities for adults and children. He is active in organizations such as the Association for Experiential Education, Association for Challenge Course Technology, New York State Outdoor Education Association and the Organizational Development Network of New York.
Mikes knowledge spans from Environmental Science, with a love for insects, to Organizational and Workforce Development, with a love for personal and group empowerment.
Mike uses his unique mix of science, creativity and organizational psychology to make his presentations hands on, fully involved and educationally powerful.
Certifications and selected education
• Lean Six Sigma Green Belt
• Leadership and Team Development – University North Carolina, Charlotte NC
• High and Low Ropes: Challenge Course Management and Facilitation
• Research; Global Communication in a Flattening World, skills that organizations need to create a global work team.
• Teachable Moments: Advanced Facilitation – High Five Adventure, Brattleboro Vermont
• Advanced Facilitation for Experiential Educators – Project Adventure, Morraine Farm – Beverly Massachusetts
• Challenge Course Adaptation for Corporate Clients – Project Adventure, Morraine Farm - Beverly Massachusetts
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