About the Program

Within every organization, people are asked to team with others. Teams are often placed together with little to no system for knowing how to effectively achieve goals together and how to overcome challenges in the team process.

People on teams benefit with known lines of accountability and authority. They need to know what they are individually responsible for and what others expect from them. People on teams need to see the connection of the team with themselves and the organization’s goals for the work to be valued, and accomplished within quality and time specifications.

What Is It?

  • A 7-step prescriptive model that illustrates observed work behavior as each step is accomplished. Tools and techniques create resonant, high performance teams that produce results and profits, including:
    • Increasing retention of talent, decrease completion time for projects and tasks
    • Improving satisfaction with work and life, thereby making your organization, team and you better
    • Developing and honing interpersonal skills that are needed for successful completion of projects and goals, leading to an increase in your value to the team and the organization.
  • Teams quickly and effectively get the team tasks accomplished, and can incorporate the successes into knowledge that can be used again and taught to other teams and team members.

Who Is It For?

  • People who work on any kind of team, and need teamwork to accomplish shared and individual goals
  • Newly formed and intact teams

What Are the Outcomes?

You will walk away with:

  • A solution-focused, evidence-based model
  • Facilitative and managerial leadership of teams
  • Effective prevention and intervention methods to address challenging team member behaviors
  • A process to create buy-in for goals and objectives from people who are outside the team

How much time is needed?

  • Recommended time-frame of 24 hours spread over 9 to 12 weeks.
  • Additional coaching and application time is strongly suggested


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What Are the Development Modules?

Roles and Responsibilities of Teams

While a team leader must ensure that the work gets done, it is not his or her responsibility to actually do all the work. The main reason for having a team is that each member brings something important to the work, so the work can be divided among team members. Content will focus on challenges common to teams and ways to ensure that there is a system with clear lines of accountability and authority. This enables everyone to do their best work and feel proud to work together.

Goal Setting & Time Span

The essence of team management is goal-directed behavior. The underpinning of everything a team does can be traced back to a goal. Learning includes creating effective goals, types of goals, and action plans to follow up on goals.

High Performance Teams

Teams that are high performing and deliver consistently great results come from a purposeful process and method that includes both behaviors and tasks. These are aligned with goals, values and commitments that are discussed, coached, and evaluated throughout the life span of the team. The Team Performance Model will be presented, using case study application.

Decision Making

Decision making is necessary in every role on a team; the value in one’s role comes from the decisions made. Learning includes makiing effective decisions including: time spans for manager, team, and employee; when to delegate decision making; and the use of several decision methods.

Team Management and Leadership

The team leader has a challenging role to fill. To drive performance results and serve the team in completing its goals, learning includes three areas that must be consistently attended to: achieving the task or goal of the team-work; building and maintaining the team; and developing the people on the team as individuals.

Effective Communication of Team Goals and Information

All team work is achieved through communication with others: communication to the team itself, to people that the team needs assistance from, and to management staff who are holding the team accountable to complete its work. Learning includes the many strategies and techniques to ensure that communication yields favorable results.

Team Planning

Everyone knows that planning is important, yet we seldom spend the necessary time or use a sequence of sensible steps. Learning includes a model to increase planning effectiveness.

Team Based Problem Solving

This topic takes problem solving to the team level. We begin by looking at our beliefs about team problem solving, always exploring the concept of leverage. A comprehensive model will be introduced that can immediately be used with your groups to solve problems.

Getting Work Done

While the team is working, a continual focus on what the work is and how it is getting completed is necessary. Combining all the earlier lessons from this certificate program along with your past and current team experiences, we will explore what to do during the team process to continually drive team performance.